Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Delivery times vary based on your location and the specific product. Typically, we aim to process and send order within 1-2 business days. For a more accurate estimate, please refer to the product description or contact our customer support.
- To create an account, click on the “Sign Up” or “Register” button on the top right corner of our website. Follow the prompts to provide your information, and you’ll have your account in no time.
- If you need to modify your shipping address, please reach out to our customer support on Whatsapp as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
- You can track your order by logging into your account and accessing the “Order History” section. There, you will find real-time updates on the status of your order, including tracking information.
- No, we do not store your customer bank information. Our payment processing is handled securely through trusted enclosure to ensure your data remains safe.
- Sales tax varies based on your location and local tax regulations. Tax will be applied as required by law and if applicable will show in checkout, you can also contact us for further information
- AllMarine Motors ships to a wide range of countries. To confirm if we ship to your specific location, please review our shipping information in the product description or contact our customer support for assistance.
- Multiple items may be shipped separately to ensure prompt delivery. The shipping method and packaging details can be found in the product description. You will receive tracking information for each package as they are shipped.
- Yes, we offer shipping for boats. Shipping details and costs will depend on the type and size of the boat. Please contact our customer support for specific information regarding boat shipping options. We’re here to help you with the logistics of receiving your boat safely and efficiently.
If you need to swap an item
Returns and Exchanges
- Our returns policy allows for returns and exchanges within 30 days of purchase. The item must be in unused condition and in its original packaging. Please refer to our Returns and Exchanges page for detailed instructions.
- We apologize for any mix-up. Please contact our customer support immediately, and we will promptly arrange for the correct item to be shipped to you.
- We’re sorry to hear about this. Please contact our customer support with photos of the damaged item and packaging. We’ll work to resolve the issue and provide you with a replacement or refund.
- The return address is provided when you receive authorization from our customer support team. Please follow the instructions provided to ensure a smooth return process.
- You can reach our dedicated customer support team via phone, email, or the Whatsapp Button on our website. We’re here to assist you with any questions, concerns, or issues.
- Contact our customer support as soon as possible to correct the address. We will do our best to update it before your order is shipped.
- Changes or cancellations may be possible if the order has not yet been processed. Please contact our customer support immediately with your request.
- Pre-order availability varies by product. If an item is sold out, check the product description for pre-order information, or contact our customer support for assistance in securing the item you want.