Returns and Refunds Policy

Effective date: October 27, 2026

1. Overview

This policy explains how All Marine Motors Inc. handles returns, exchanges, refunds, cancellations, and damaged / wrong-item claims for products purchased through https://allmarinemotors.com/ or via a written sales arrangement that incorporates this policy.

For all return requests, contact us before shipping anything back: Contact@allmarinemotors.com · +1 (872) 293-4196

Unauthorized returns may be refused.

2. Eligibility window

Eligible returns may be requested within 30 days after delivery, provided the item meets the condition rules below (typically unused and in original packaging unless we authorize otherwise).

3. Condition requirements

Unless we authorize otherwise in writing, returned items generally must be:

• unused and not installed / not run;
• complete with all original parts, manuals, and accessories included in the sale;
• in original packaging suitable for resale / manufacturer return;
• free of customer-applied markings, mounting holes, cut cables, or corrosion from use.

4. Items that may be non-returnable or limited

Special-order, built-to-order, manufacturer-drop-ship, and Mercury Racing / high-performance products are returnable under the same 30-day-after-delivery window, condition requirements, and RMA process as other eligible products.

The following are generally not eligible for return (unless the issue is our shipping error or a DOA product we authorize):

• opened fluids, oils, filters, electrical parts, cut cables;
• propellers once mounted;
• engines that have been installed, started, or water-tested;
• clearance / final-sale items marked as such at purchase.

5. Restocking fees

There is no restocking fee on authorized returns that meet this policy’s condition and RMA rules.

6. How to start a return (RMA)

1. Contact support with order number, product SKU/name, reason, and photos if relevant. 2. Wait for written authorization / RMA instructions and the return shipping address. The return address is provided after authorization. 3. Ship the item as instructed, with tracking and adequate insurance for high-value goods. 4. We inspect the return on receipt before issuing any refund or exchange.

7. Who pays return freight

• Customer-remorse / change-of-mind returns: the customer pays return freight.
• Our shipping error (wrong item shipped): All Marine covers the authorized return shipping for the incorrect item and reships the correct item when stock allows.

8. Wrong item shipped

Contact support immediately. For our shipping error, All Marine will arrange return of the incorrect item and shipment of the correct item.

9. Damaged in transit / DOA

Contact support with photos of the damaged item and packaging. Do not discard packaging. Recommended steps:

1. Note damage on the carrier delivery receipt when possible. 2. Photograph outer packaging, labels, and the product damage. 3. Contact us promptly with order number and photos.

We will work toward replacement or refund based on stock and inspection.

10. Cancellations before shipment

Changes or cancellations may be possible if the order has not yet been processed for shipment. Special-order deposits are handled case-by-case — contact us for the terms that apply to your order.

11. Refund method and timing

When a refund is approved after inspection, it is returned to the original payment method. Shipping charges on the original order are refundable when the return is due to our shipping error; outbound shipping on customer-remorse returns is generally not refunded unless we agree otherwise in writing.

Card and bank posting times are controlled by your payment provider and may take additional business days after we issue the refund.

12. Exchanges

Exchanges are available when replacement stock exists and the return meets the same condition rules. If the exchange item is unavailable, we will issue a refund instead.

13. Warranty vs returns

A return (buyer’s remorse / unused product within the return window) is different from a warranty claim (defect covered by the manufacturer after use/installation under OEM terms).

• Manufacturer warranties are governed by the OEM’s written warranty and registration rules.
• All Marine may assist with contact information or documentation but does not rewrite OEM warranty coverage.
• All Marine does not offer a separate store warranty beyond any OEM pass-through coverage that applies to your product.

Installing, modifying, or racing an engine outside OEM guidelines may void OEM warranty — customers should read OEM documentation for the exact model.

14. Chargebacks

Please contact us first so we can resolve shipping, damage, or quality issues. Unwarranted chargebacks may delay resolution and may be contested with evidence of delivery and policy notices.

15. Contact

All Marine Motors Inc. 1825 N Las Palmas Ave, Los Angeles, CA 90028 Phone: +1 (872) 293-4196 Email: Contact@allmarinemotors.com